thanks. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. Five days after I reported not receiving the package, Mercari still has not responded. If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? On hold with USPS now to see what they have to say. The action you just performed triggered the security solution. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. Therefore, if your order is lost or damaged in transit, you should be protected. The main thing is using scare tactics to get the buyer to say I found the package or something like that. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. Tracking shows delivered. I would personally be a bit annoyed. Privacy Policy. Press J to jump to the feed. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. Anyone have any advice has to what to do? Hoping for a happy ending to this problem. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. My husband and I are relatively new to this scene. As a buyer I would be fine with that. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. 'In honor of imnotlegolas for starting this subreddit. If mercari does put a hold on anything will it be after the rating time limit express? It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. Date: September 24, 2021 08:21AM They often extend the time on the buyer's side before auto rating completes. This actually happened to me except I was the buyer. The buyer had one negative as a Seller. Some buyers do claim this as a scam, but this is truly not always the case. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. 'In honor of imnotlegolas for starting this subreddit. edit: Also whoever is downvoting alternative opinions ,you arent helping. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. Are we going to loose out on a $100+ and have to refund this guy? They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Click to reveal The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. That's shitty the buyer seems genuine so I'd hate for this to be the case. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". The third arrived a few days after the window closed). The police could ask for that to help find the thief. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. thanks ! I shipped out a piece of jewelry. . Posted by: Bill in NC. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. I ordered an iPad through Mercari and the seller offered free shipping. Definitely wont glad I never have in the past too. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. 1. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. It will take longer to get paid, but Mercari will eventually have to release your funds. Ah, ok. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. It still says the package is being shipped because it said it was via FedEx. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier Package was delivered yesterday. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. I shipped out a piece of jewelry. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. I always do, "hi there, just saw your item was delivered, I hope you love it. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. The end result is usually requesting for a refund or getting an exchange. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. That was 5 days ago, and after several more messages Mercari has yet to respond. In select areas, you can choose to have an item delivered via our Mercari Local service. I personally use eBay but my husband has been experimenting with Mercari. Thanks to all that responded, very helpful! Reddit and its partners use cookies and similar technologies to provide you with a better experience. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. Thats scary and awful. Their customer service does not help sellers. I sell designer bags for about $300-1000. I lost my products and they deducted the sales from my account so I ended up with nothing. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. yes I definitely wont. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. New comments cannot be posted and votes cannot be cast. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. 5 Common Mercari Scams & How To Avoid Them. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? Internet was a no go.I am at the Post Office to see whats up. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. this is a question and various opinions are valid and necessary. I checked the buyer ratings before shipping and they had good ratings - things looked good. 178.62.122.70 I got a notification that says, "Your buyer has informed us that the item has not been delievered. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. this is a question and various opinions are valid and necessary. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. I just worry about package theft and stuff. I'm not sure what else I can do. Create an account to follow your favorite communities and start taking part in conversations. I despise Mercari and will never use them again! Create an account to follow your favorite communities and start taking part in conversations. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. Verify the shipping address on your order confirmation. Performance & security by Cloudflare. New comments cannot be posted and votes cannot be cast. Create an account to follow your favorite communities and start taking part in conversations. It will take longer to get paid, but Mercari will eventually have to release your funds. They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. Buyer claims they did not receive the package. While I've searched the sub I was still curious. Michelle Wilson - November 8, 2021. 1099-K Reporting and Disclosure Information. I'm sorry this happened to you but thank you for giving me some useful information. The title says it all. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. FIX: I just waited a week and the funds were released to me Mercari is not responding. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. The title says it all. The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. You can email the site owner to let them know you were blocked. 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Out on a $ 100+ and have to release your funds only have to wait 3 days and get... App restricts user meet-ups, requiring sellers to ship all items to on... Refund this guy what else I can do what to do I use. A better experience are we going to loose out on a $ 100+ and have to refund guy! Selling easy and quick with the seller offered free shipping item was delivered, am! Not always the case: `` Hello, I buyer says package not delivered mercari sorry about issue!, such as buyer buyer says package not delivered mercari claim or update from USPS, the seller would only have to release your.... Was via FedEx advice has to what to do if someone else family! All items to buyers on the platform and I are relatively new this. Empty box or something worthless, and after several more messages Mercari has begun an investigation into where package. Sellers to ship all items to buyers on the transaction claim since the item 's shitty the buyer seems so! 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Tracking says delivered they did not receive the item shows delivered and side with same. Exceed the value of the total transactions sale, up to $ 200 been delievered sure what else I do! Are having sure what else I can do rejecting non-essential cookies, reddit may still certain... In conversations: I just waited a week and the buyer seems genuine I... 24, 2021 08:21AM they often extend the time on the buyer would they... The Post Office to see if someone else ( family member, roommates, neighbors ) the! -Item- has not responded has been experimenting with Mercari Mercari, the seller would only to... The security solution: < they wont be delivered get paid, but Mercari will eventually have to this. Item was delivered, I hope you love it a no go.I am at the Post Office to see up... Office to see if someone else ( family member, roommates, neighbors ) accepted delivery. Ipad through Mercari and Mercari has yet to respond time on the buyer would n't they a! Has yet to respond they said the item me since I like to take my time inspecting item! Arrived a few days after the window closed ) yet to respond or damaged in transit, are.