Another simple yet powerful touch is to position some thought-provoking artifacts around the room. Each participant selects the two most important ground rules from the list. For details about the different steps and activities involved, see the Design Thinking process guide. If you are in charge of delivering a summary of the work done, start it immediately after the workshop, while the information is still fresh in your mind. and we established a list of our key tips. However, if youre new to the practice, getting to grips with everything you need to know, not to mention running your first Design Thinking workshop, can be nothing short of terrifying.. By following the workshop template, youll find a heap of tips and tricks for teaching design thinking to a new group. A Design Thinking workshop will spark innovation, foster a user-centric mindset, and get cross-functional teams working together to design a great product. In pairs, they can continue to fill in any blanks with their partner when creating Personas in order to get a more rounded view of their end-user. Lastly, if time permits, use the last few minutes of your workshop to take inventory of what youve accomplished during the time spent together and inform the participants of the next steps in the project. Many make genuine efforts to be innovativethey spend on R&D, bring in creative designers, hire innovation consultants. It does this with a human-centric, prototype-driven approach to problem solving and innovation., There are numerous benefits to running a Design Thinking workshop. Let's have fun in our workshops and work will become a game. When a challenge is left in the hands of a singular team, creative problem solving is limited as the individuals involved are already familiar with the problem, and often due to similar backgrounds, working lives, and biases, approach the problem from the same or similar, angles., While the facilitator is essentially the organizer and host of the workshop who ensures the process is adhered to and that all members are fully engaged throughout, there are numerous other key workshop roles that ensure a smooth and effective process., Youll need a decider who can champion the solution and who has a lot at stake in the challenge, a customer expert to represent the target audience, a business expert who can represent the best interests of the business, and a prototyper who can help build a prototype of the solution. Because the quality of your facilitation during the workshop is a determining factor of the success of your project and of your clients satisfaction. You can learn all about, Activitycraft a point of view (10 minutes): Based on their empathy maps from the empathise phase, ask participants to create a point of view statement. Youll find a complete workshop template alongside tips to help you engage a group new to design thinking. Want to know how to run a Design Thinking workshop? In a way, yes! We are designing our approach to creative thinking by going through a proven process in a mindful and self-reflexive way in order to find better solutions. A Design Thinking workshop is a hands-on, activity-based session built around the Design Thinking process. Or connect closer with users? When design thinking emerged in the '90s and '00s, workplaces were made up of cubicles and closed doors, and the term "user experience" had only just been coined at Apple. For this activity, encourage participants to sketch out their solution rather than using words. Most people learn by using the process in relation to a specific problem, you dont have to use the cake baking analogy. . Indeed, Design Thinking can be applied to all areas of business, and a Design Thinking workshop can therefore be useful for everyonefrom marketing, product, and sales, right through to the C-level. In which case you could finish the lesson here and return back later to process a few days later, giving participants a chance to engage outside of the workshop space. The importance of Design Thinking being user-centered can never be mentioned enough! As explained by the Nielsen Norman Group, a journey map is a visualization of the process that a person goes through in order to accomplish a goal. Some are procedural, such as "Start on time and end on time" and "Put smartphones on vibrate." Procedural ground rules are useful but don't help your. Analogies are a useful tool to empathize with our group and Ive found using this cake-making approach successful with many groups. Limit the number of ground rules to 12. A pain-point could be that they dont find any suitable matches in the local area. Defer Judgment Creative spaces are judgment-free zones they let ideas flow so people can build from each other's great ideas. If anything, it helps elevate the role of designers and it brings their craft into sharper focus and value. . Obviously, this ratio can be adapted according to the complexity and your level of familiarity with the subject. Some key points to include in your introduction are: This is also a good time to mention that youd like to document the workshop by taking photos. Youll also need to incorporate an introduction, an ice-breaker activity to get the group warmed up, and sufficient breaks throughout. For design thinking, the best warmup activities are those that get participants drawing, folding and working together. If our Persona character was a strong supporter of local business, that may play a part in where the cake ingredients were sourced. Now were going to consider the agenda in more detail, going through all the elements that make up a successful Design Thinking workshop! A quick recap improves long-term memory and provides a cohesive starting point for future workshops and project onboarding. What kind of projects do you think this workshop could relate to? Your email address will not be published. Well finish this exercise with a selection of ideas to bring through and prototype. When considering the term Stakeholder this could mean anyone who is involved in the cake-making or consuming process. Example Workshop Ground Rules (Principles: Guidelines for Participation) Reference Chapter 6 in Requirements by Collaboration by Ellen Gottesdiener, Addison-Wesley, 2002. A Design Thinking workshop should be largely activity-based; your participants need to be hands-on and engaged. Design thinking is a structured and collaborative way for humans to better serve other humans. Presentation (10 minutes): What is a user journey map? Creating a solid agenda will ensure your team stays focused on the challenge and energy levels stay high throughout the day.. When preparing your slides, plan to include four basic types: While a save-the-date should follow shortly after youve identified your team, the pre-workshop email is typically sent a few days before the workshop. The most important piece of running diverge-and-converge exercises is to set expectations and ground rules before running these activities. But the work doesn't stop once youve prepared the workshop and the necessary tools. Understanding how much time you have to work with is critical, and should be based on the size of your team and the scope of your project. As Mary Poppins put it so well, In every job that must be done, there is an element of fun. But even with the best intentions, its not sufficient to simply bring a group of people together and expect a great team to form on its own. So that you don't always find yourself having to be the time police who is tasked with interrupting the teams when time is up, designate a person responsible for keeping time within each team. By the end of this session, you and your team need to have settled on one solution. If you only do one thing, be over-prepared! Workshops are about getting stuff done, and are often used as milestones to start things or make decisions. Lets imagine youre working for LoveFoundry, an online dating service. get cross-functional teams working together to design a great product, How to run a Design Thinking workshop (step-by-step), conduct a remote Design Thinking workshop, Scope out the challenge and set workshop objective(s), Plan the agenda (including time slots for each activity), this list of 26 ice-breaker games and activities, the fundamentals of Design Thinking in this guide, how to define a problem statement in this guide, in this comprehensive guide to ideation in Design Thinking, 5 Game-Changing Examples of Design Thinking, How to Run a Remote Design Thinking Workshop, A Guide To User Testing In Design Thinking, What Is Human-Centered Design? Make sure you create a meaningful experience for them and there is a good chance that the workshop will be a success and that the opportunity will arise again. Create a crossfunctional team of allies who can help you advertise the process and build buy-in for your recommendations. Encourage open and honest communication, and use icebreaker exercises to help team members get to . So there would be a manufacturer, a delivery and logistics person, and a supplier, who may be a supermarket chain or a local small shop. Aside from comfortable seating and good lighting, you can create a relaxed environment by playing some background music. As the facilitator of a Design Thinking workshop, you are responsible for helping teams challenge assumptions, discover actionable insights, and arrive at innovative outcomes. When introducing design thinking to beginners, it can be helpful to start with a simple, small-scale problem. Depending on the size of the challenge and the goals and needs of the individuals taking part, a workshop can take place over a few hours or up to a week if needed and is adaptable to both remote and in-person work settings. A car needs a good driver who has set of driving know-how, do's and dont's of the traffic rules and good anticipation of the roads. This massive adoption has defined the necessity for Design Thinking workshops. Sharing relevant inspiration is an effective way to build a collaborative atmosphere while bringing fresh perspectives into workshops. Select those that are appropriate to your group's needs. In this workshop, well ask the group to approach the problem of baking a cake. Its important that the group understand the mindset and that they can reflect on real-life scenarios they could apply Design Thinking to. Now that youve got your solution, the team needs to map out each step the user needs to take for it to work., Its time for the team to create low-fidelity prototypes! Or align on specific requirements? Join the 100,000+ facilitators using SessionLab. Ideally, youll allocate at least one hour per section, including time for discussion and reflection at the end. However, the process is applicable to a wide range of obstacles facing individuals and teams. A good workshop facilitator must know how to get the word out within the company about the beneficial effects of Design Thinking on collaboration and on a customer-centric culture. You could relate it to designing a book cover, choosing a holiday destination, or buying an office desk chair. It might be helpful to write it out as a question or statement that can be easily referred back to. Note that compiling the current landscape is the primary objective of the Discover stage of the Design Thinking process. Goals are what propel the user from one step to the next, while pain-points prevent the user from moving forward. The most productive Design Thinking workshops reduce the need for follow-ups by having all the right data on hand for decisions. Its also a good idea to have a camera on-hand so you can document the workshop. 1 day, 9:00 AM - 5:00 PM) Add time for introductions, lunch and breaks (15 to 60 min) Identify Design Thinking steps for each block (ex. Treat everyone as a peer. The cake will be eaten by several people with different tastes and so the challenge is, how do we ensure that everyone enjoys the birthday cake?. Design Thinking is a process or strategy for developing design concepts and solving problems that centers around the product's user and their needs. Participants should come away with an understanding of how Design Thinking can be used in the real world, so explain what would usually happen nextturning paper prototypes into wireframes and, eventually, clickable prototypes to be tested on real users, for example. There are many tactics to facilitate a workshop, which are all well documented in the many books that have been written on the subject (shoutout to TISDD). How to run a UX design workshop by Andreas Johansson; Three Types of narratives to build amazing workshop experiences or really any of Daniel Stillman's writings; Managing Discussions by Matt Leighninger more ground rules, including "Bob's Rules," this is part of a series of 3 blogs entries on facilitation The goal of the workshop might be to come up with ways to improve the user experience for LoveFoundry customers. Whatever the context, be clear on what the workshop should achieve. Encourage Wild Ideas Embrace the most out-of-the-box notions. After reviewing decisions, end with a project roadmap to place the workshop in context. After 5-10 minutes, you can rotate the personas and have teams build upon the prior groups ideas (Brainwriting technique). By using methods of empathizing to discover more information, we can get more context to our problem, and start to understand the wants and needs we hope to meet with our end product. When preparing your workshop, insist that the list of participants include representatives of all the teams affected by the issue to be resolved. Minimum: 10 . If you end up having the time to do them, they will be incredible team-building moments amongst the participants. Unlike lectures or presentations, Design Thinking workshops are used when teams want to arrive at a user-centered solution while working together. Before you prepare the agenda, consider the high-level objectives. Well yes, you must: Okay, but then "how can I be all of this at once?" Our cake design process seeks to provide the answer in an engaging, experiential format. So how do you go about setting up and facilitating a Design Thinking workshop? I use examples of Personas, explaining that they could be based on one person, and therefore be very real, or if they use the data from several people, they can create a fictional character with whom they will empathize and keep in mind throughout the design journey. Design Thinking activities like the Gallery Walk are a convenient way for participants to digest detailed personas for insights that stand out. They have a simple, one-sentence format that can be quickly created and compared. In this case, you can still solve a real-world problem based on their product and industry. As our process is a simple one, it makes sense for us to settle on a solution, and of course, as its a birthday, well have a deadline and party to deliver the cake to! Duis cursus. With Design Thinking increasing in popularity in every kind of industry, the demand for facilitators with Design Thinking knowledge and experience has soared. In this post, well share our favorite online tools you can use to make your job as a facilitator easier. What they do after the workshop is the most important. Congratulations: youve just conducted an engaging, informative, and extremely valuable Design Thinking workshop! Reflection and discussion (5 minutes): As a group, discuss what youve learned from the ideation phase so far. For the complete list of the digital tools to assist virtual facilitation and workshopping, check out our guide to digital facilitation tools for online workshops and meetings. A workshop is a great way to introduce Design Thinking methodology to a company, but it doesnt end there. What you want are thought starters, not solutions. These are the mindsets. We're here to help with this collection of simple and effective team building activities! Do I have to be a designer to study this, and have any prior background knowledge? another person asks. Well offer some advice for each stage and give you some background information too. It is proudly displayed, and the act of the happy couple cutting into it is celebrated by close family and friends. Building a highly effective team takes effort, consideration,, Have you heard of Design Thinking? Design Thinking is a human-centered approach to problem-solving. the stakes, the business objectives and your client's needs will make you not only a relevant facilitator, but a good facilitator. What is a meaningful problem statement? Diverge-and-converge activities are a common practice in design-thinking workshops in order to . Use some of the most effective tools and techniques to design your concepts. Take part in one of our FREE live online UX design events with industry experts, and read up on UX graduate Alices career change from corporate banking. However, Design Thinking workshops arent just for designers; they are also increasingly used to teach professionals how to innovate and problem-solve. With general preparation out of the way, lets move on to phase two of our guide. At the moment, this is a rather broad question. 2. Design Thinking is a vital framework in the modern business ecosystem. With your agenda in place, you should now have a good idea of what youll need for the workshop. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Have you ever started a workshop where the participants are a little overwhelmed at what the buzzword design thinking means? A good workshop facilitator must know how to get the word out within the company about. But if time catches up with you, sacrificing a few won't compromise the quality of the final work. We can ensure the success of the Workshop by asking the participants about any particular projects that could benefit from these techniques. One of our favorite icebreaker activities was taught to us by our colleagues at Valtech Stockholm: In teams of 2, each participant must draw their teammate in one minute without looking at their sheet of paper or raising their pen. user personas). Activityadd functionality to mobile screens (15 minutes): Now participants will turn their sketches into low-fidelity paper prototypes by adding functionality. Then theyll add desires and pain-points for each step in the users journey, based on the one solution they decided on previously. Ideally, youll have a separate table for all the materials and equipment (more on that in step three!). It can last two hours, two days, or even a full weekit all depends on the context and the goals at hand. Wait, what? Running a successful Design Thinking workshop starts with knowing what you want. The simplest way to introduce the Empathize stage is often by reminding everyone that design thinking is human-centered and that we are always seeking to understand our end users needs. What could have gone better? For example: How might we provide an easy, safe, online dating experience?. You can also include any good photos you took of the workshop. A Design Thinking workshop is a collaborative session that is focused on the five phases of Design Thinking. Someone might say, Lets bake a chocolate sponge cake, everyone likes chocolate, and a few other people nod and murmur in agreement. The Design Thinking workshop methodology also assists in fostering a culture of innovation at a company or workplace that embraces an empathetic model, and the process itself reduces risk through testing and iteration., As we have seen, a Design Thinking workshop can be adapted to almost any company or team challenge, irrespective of the department or even the business itself. To innovate and win, companies need design thinking., Roger L. Martin,The Design of Business: Why Design Thinking is the Next Competitive Advantage (2009). This is because it opens up a challenge to a more diverse range of experiences, skill sets, and knowledge bases. First, lets explore the problem at the heart of this workshop design, which is baking a cake! In the Ideate phase weve chosen two exercises, one expansive and one focused. you might ask yourself. Then lets go! If youre running a workshop for a client, perhaps the main purpose is to teach them about Design Thinking and how it can be applied to their business. Now well go through all the necessary steps for running a Design Thinking workshop. Presentation (10 minutes): What is the define stage and why is it necessary? The key is to deliver interesting, relevant content, followed by a practical exercise and then group discussion. The 5 phases of the design thinking process. On average, spend three hours of preparation for each hour of workshop. A prototype is a visual, interactive mock-up of an idea and can be two-dimensional, for example, a drawing or a diagram, or they might take a three-dimensional form. What if I told you that Design Thinking really is a piece of cake? For example: Downloads the app, creates an account, uploads a profile photo, browses through potential matches, receives a match, sends a message. The level of detail you decide to document your workshop with should be based on the scale of your project short Design Thinking sessions with a core team dont require the same level of scrutiny as larger projects with extended teams who meet infrequently. To conclude, I wanted to give you one last little tip as a bonus. Get started with design thinking! Provide a few examples to help them get started. Activityconduct user research (10 minutes): Normally, the empathise phase consists of conducting research with actual users. We finish our Define process, by presenting our personas to the group, and together voting on two personas we will choose to design cakes for. If you are new to the world of workshop facilitation, you can apply some Design Thinking principles to the process itself. This email is also your opportunity to assign any relevant pre-work, such as an ask to bring specific design inspirations. For the best outcomes, Design Thinking needs to be incorporated into every step of product development and problem-solving to see long-lasting effects., For those of you running a remote Design Thinking workshop, youll have a slightly different set of challenges to those hosting the in-person variant. These might include: This phase can also include a brief retrospective. Technical tangents and These are the people your solutions must serve, and they are a constant source of inspiration. Your slides should directly reflect your workshop agenda. Your outsider perspective will be one of your strengths, but understanding. It could be that you need to come up with a drastic strategy for regaining consumer trust after a PR disaster! Dynamic groups who are used to problem-solving may come up with an idea straight away, and decide that they are definitely going to run with that as their solution. Step 2. The works of art can then be displayed in the workshop room, for your viewing pleasure! Your agenda is one thing, but behind the agenda, there is a human beingyouwho must show emotional intelligence to be able, for example, to reorganize teams to better balance the different personality profiles, or even to identify a silenced participant to give them the floor. Provide them with some starter questions, such as: How would you describe your most recent experience with online dating? Are you ready to get started? Bake two small cupcake versions to taste-test with our end-user. If you do not have recent or robust user personas, consider drafting a set in advance it is much faster to challenge and change user personas during the workshop than build them from scratch. Create and validate an innovation for and with your clients, customers or users. If you are in charge of delivering a summary of the work done, start it immediately after the workshop, while the information is still fresh in your mind. Always one to evangelize and advocate open thinking when it comes to 'Digital Experience Design', and having played a gamut of roles from being a 'Multimedia Designer' since 2004, to being a . Why, or why not? Because the. The education and business fields are going crazy over it, books are written about it, and service designers, creative agencies, career coaches, trainers and facilitators are using it. With clarity about the goals and priorities of the team, the final step of the workshop is to put the minimum experience requirements into writing. What data was used to inform them? Our graduates come from all walks of life. 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