Free standard shipping over $200 We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over $200 and Free Returns on qualifying CostaDelMar.com orders. Offer may be modified or discontinued at any time without notice. For prescription orders, please allow up to 10 days for manufacturing after we receive your prescription. time. For any other topics, please refer to the contact details as specified on the Contacts section. Unidade Alphaville Av. Provider will supply an invoice showing wholesale cost for purchase of frame less any discounts. Throw a bait and catch a Costa surprise on the 1st day of your birthday month. 30-Day Return Period (other than Electronic Products). take up to 5 business days to process to your original payment method, depending on your banks processing You are entitled to It If you have not uploaded a prescription on check out, you have up to 10 days from the moment your order Check your inbox for your welcome reward. With prolonged wear and tear, your eyewear can lose shape and need fixing. We will evaluate your frame and send you an estimate for the cost to repair or replace your eyewear. We Stock a Robust. A Return Authorization Number (RA) and a pre-paid UPS label will be provided to you within 48 hours of the request. If you placed your order while logged in into your account, please sign in and navigate to your Order and Return History section to submit the return request. This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley, Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. She was kind , not at all pushy , gave me advice. Printing a Shipping Label Log onto EyeMed's online ordering portal. Please enable javascript for a better experience. Headquarters: 2150 Bixby Road, Lockbourne, OH 43137. be used in conjunction with any other offer or discount. You must be a member of MVPLoyalty and consent to retainedby Msg frequency varies. We are not responsible for lost or damage packages. made by State you need an On Call Ground Pickup or On Call Air Pickup (depending on your label). Luxottica Greater South Pacific PO Box 230 . Metro areas: 1st February Contact Us. offer. For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at costaweborders@costadelmar.com. You will receive an email confirmation once your return has been completed and a refund has been processed. Remakes After180 days All other terms and conditions apply. failure does not amount to a major failure. You may also contact one of our distributors. date of purchase. This is either in store or if Prescription glasses, customised or engraved products and product that has been abused may not be returned If you have specific requirements or seek information on the purchased products and services to the consumer provided by our brands and our sales channels, visit the CUSTOMER CARE section, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. UPS will then establish a time frame for the pickup at no cost to you for the shipment or scheduled pickup. Dan M. said: This was my first time going to a discounter for eye wear. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. All Taking care of your glasses is important to maintain their performance and prolong their life. Copyright 2022 Oakley, Inc. All Rights Reserved. Covered Under Warranty We will cover the cost of all work related to repairing or replacing your product. Please visit https://www.costadelmar.com/en-us/repair-program (for Costa) orhttps://www.nativeyewear.com/en-us/limited-warranty (for Native) to apply for assistance in those countries. We are unable to reimburse a patient for their out of pocket cost for lost or damaged frames. Please note as Sunglass Hut is an authorised partner of Oakley and not a wholesale stockist of all products, Original freight (*) price of the item(s) usually within 15 business days of receipt. All products being returned under this offer must have a Return Authorization number in order for a Q: Can I submit a service request for my customized Ray-Ban Remix or Oakley Customeyewear? Refunds will be issued either a credit/debit card or gift card depending on your original payment Order changes will not be allowed if replaced at no charge due to lab errors or defects in workmanship. Luxottica sunglasses are fitted with lenses featuring high optical precision and they are impact resistant in accordance with US FDA Reg 21CFR801.410. See T&Cs. Q: Do we offer the Chemistry Clip? any product not in sellable condition). Pro Site purchases are not eligible for free shipping. Shop now, pay later with Afterpay and Klarna. Q: If my eyewear is outside of the warranty period, can I still submit a service request? Luxottica Lab Services assumes no responsibility (financial or repair) for damages that occur to patient owned frames, whether new or previously worn, sent to LLS for processing. If supplied, they will be returned unprocessed. If you live in the USA and would like to make a replacement part purchase, please follow the appropriate link below: To purchase Ray-Ban parts, follow this link, To purchase Oakley parts, follow this link, To purchase Costa del Mar parts, follow this link, To purchase parts for all other brands, followthis link, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Crteil. This will also include future service offerings such as mirror and slab off. The shipping timeframe you selected at checkout will apply once the order has shipped and you recieve your shipping confirmation. When you are not wearing them, keep your glasses in a case; this will protect the frame and the lenses from knocks and damage. Your browser is currently set to block cookies. When you have completed your shipment preparation: Luxottica Lab Services Lockbourne We can't sign you in. Tender the carton to the driver. More. Meta is planning to launch a new version of its Quest virtual reality headset this year, followed by two more advanced models later on. You are entitled European Directives about optical frames and sunglasses refer to specific European standards concerning nickel release, which provide for a preliminary test to simulate the aging and consumption of the components directly in contact with users skin and further analysis of the nickel released by the same components. We will take the utmost care when manufacturing and mounting lenses into their frames, however occasionally a frame may be damaged. please contact us at 1-855-LXACCESS (855-592-2237) This warranty does not cover; scratches on lenses, defects caused by accident, abuse, neglect, Here are the details: CostaDelMar.com orders can be shipped within the United States, Puerto Rico, Virgin Islands and Canada. *This warranty is applied to all Luxottica brands except for Costa Del Mar and Native products purchased in the US, Canada & US special territories. They are not suitable for: Use only original accessories and spare parts. Return Authorization (RA) Number Required. Take your glasses off using both hands, this will avoid distortion and keep them correctly aligned. . A credit card is required to cover all costs associated with replacement parts, service charges, and processing fees. Good things take time | Choose our new Green Shipping Service for free, 20% off custom styles for a limited time only | Design your own Ray-Ban, Up to 50% off select styles | Don't miss our end of season sale. (ALL WARRANTY CLAIMS ARE SUBJECT TO A CASE BY CASE EVALUATION). WARRANTY. Your exclusive Oakley Pro Site employee pricing is available anytime at Oakley.com. For returns and exchanges, please return to the store of purchase. This company is horrible. You must request a Return Authorization number for all products other than electronic products within 30 Being part of the Crew means celebrating every milestone. Credits details. The CostaDelMar.com return policy is simple. 100 Greenwood Industrial Pkwy McDonough GA 30253 (770) 305-7400. All the components of Oakley products (sunglasses, frames and sunlenses) are covered against manufacturing defects for a Warranty period of 24 months, except for defects clearly associated with wear and tear or accidental damage. Thanks for signing up to the Oakley Newsletter. Shipping and returns. By clicking Submit, you declare that you have read and understood the Privacy Policy provided by Luxottica Group S.p.a. for the processing of your Personal Data. Luxottica products (sunglasses, optical frames, goggles and prescription lenses)are the result of a unique combination of design and quality excellence. where your sunglasses are defective, you may contact Customer Service to assist you. Provide the destination address and phone number as: Log onto EyeMeds online ordering portal. This applies for an unlimited number of times unless otherwise indicated: LLS is unable to accept the following frames. You are also entitled to have the goods replaced if the goods fail to be of an acceptable quality You can also create your signature look customizing your favorite frame. 420 5th Ave 18th Floor, New York corporate.communications@luxottica.com Oriana Pagano Group Corporate Media Relations Piazzale Cadorna 3, 20123 Milano corporate.communications@luxottica.com Requests not related to Media Relations and Corporate Communications will not be processed. Under Provider Tools (on the left side of the screen), select Lab Order. Here are the details: We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over $200 and Free Returns on qualifying CostaDelMar.com orders. Please note: We do not manage defects related to prescription sunglasses, lenses and frames or Optical Eyeglass frames on this portal. Website: jobs.luxottica.com Employees (this site): ? If you need additional support or assistance, please visit our Return Request page and provide your items (s) and order details or contact us at 866-472-9226. The product must be returned to us State On Call Pickup Fees are to be billed to the UPS account number E66619.. Read our return policy here. Luxottica guarantees its sunglasses against damages due to defects in the materials and workmanship during a two year period from the delivery date of the product. foreseeable loss (*) Please note that during the process you will be asked to upload or provide the following information. Address: 100 Greenwood Industrial Pkwy McDonough, GA, 30253-7522 United States See other locations Phone: ? Provide the tracking number found on the provided Shipping Label. Once you have purchased $5,000 of gear, your discount will be deactivated until the following year. not to PLEASE NOTE: we will process inquiries and questions related to Governance matters ONLY. 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