IMPLIED WARRANTIES, INCLUDING ANY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE IMPOSED ON THE SALE Things that drive you nuts about your furniture after a while, like flattened cushions, rips, or fabric pilling are enough to make your furniture look bad but not enough for the furniture protection plan to cover it. The Webbed Seating System is the webbing used to support the seating area. After getting the item back, the purchase price will be refunded, minus the cost of shipping and handling. On top of all that I wasted a vacation day sitting here. They're available Monday-Friday from 7 a.m. to 7 p.m. (CT) and Saturday from 7 a.m. to 5:30 p.m. (CT). We have to or else it would all be scratched. For Standard Deliveries where a manufacturing Hello, we purchased furniture from them for our new home, June 2019, they attached a warranty of $800 to be paid for on top of the furniture, the claim number hasn't worked since August, I placed a claim on the bed box spring, it broke within a few months from delivery, Our $1500 coach broke during Covid and I cannot get a warranty claim filed. Do replace the old foundation when purchasing a new mattress. Shipping, delivery, and also handling fees are non-refundable. than 1 but less than 2 years of use, 90% of the cost of the replacement is covered; more than 2 years but 5 Year Limited Warranty. The Limited Warranties on Leather, Upholstered Fabric and Finishes and all According to the Ashley Furniture mattress return policy, you have between 30 to 120 sleeping nights to try out the new mattress that you bought. marble tops, granite tops, desks, curio cabinets, china cabinets, buffets, entertainment When you have chosen just the right furniture for your home - you want to keep your investment looking great, but you don't want to worry about spots and spills . . I was told at the time of the original purchase that I would not have to be concerned at all with furniture issues by the gentleman that sold us the furniture. Its not as easy as it sounds, though. SALE OF Must notify Ashley Furniture within 7 calendar days after the issue appears. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE Perhaps then Ashley would take care of the issue to avoid the nuisance and bad publicity. **After the first year of use, Ashley will replace the sleep mattress on the They denied claim and reason is "due to customer use". Please take care of this problem asap. allowed to play on defects likely to damage the mattress. I'll join you! Your browser's Javascript functionality is turned off. Warranty. Clearance Items are final sale items and cannot be returned unless they are delivered damaged. As soon as it happens, consider filing the claim to increase your chances of having it covered. In case exception damage or malfunctioning item. I was told it was not civered and to buy a sweater shaver znd 2 hours later it looked new again. Its being held up with wood pieces. . Ashley HomeStore - damaged furniture delivered! Mattresses and Foundations may only be returned if delivered damaged or later found to be Instructions Sorriest co. next tp American out of Mississippi I have ever purchased from. other drying Okay it doesnt seem like they honor their warranty. I want in on this lawsuit. In order to receive the full amount of the refund described in this Return Policy, all item(s) use. operate covered by the manufacturer's warranty, if any. We use cookies to ensure that we give you the best experience on our website. Sorry its listed twice. & Saturday, 7 a.m. to This plan covers new furniture up to a maximum $20,000 in retail value. Ashley Furniture has a good return policy to ensure you get the most for your money. Ashley may require you to provide proof of the quality of the Save my name, email, and website in this browser for the next time I comment. a Dont allow your mattress to get wet because some of the upholstery materials and all shipping and transportation costs. Always leave the power foundation in the flat position and keep hands, Please note, return shipping fees apply. Im feeling like Im going to be here to with the rest of you. Because he is not neutered and is a breeding dog, his spray is pretty caustic. Ashley Furniture HomeStore can provide you with replacement parts and services if necessary. We paid over 100$ dollars for the warranty. Who wouldnt want to protect their investment, right? the applicable product or part not in conformity with these Limited Warranties. At Ashley Furniture HomeStore you can buy with confidence and we want our customers to be completely happy with their purchase. set. When I called them about getting the furniture replaced (less than 1 year). Binary causes They refuse to refund my money, nor honor their store policy. emailed order confirmation and we will work with you to repair, replace or pick up the item for NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF ASHLEY WITH RESPECT TO THE PRODUCT AND Irine stains to. The answer is yes, they do work however; there are some things you need to consider. WARRANTIES. What a joke their customer service is. The Ashley-Sleep warranty period and scope varies by mattress. YvettePavlick [protected]. These Limited Warranties are null and void if product has been damaged in Product abandoned but still in service warranty then Ashley will certainly assist you to return that product back. They failed to mention that I could only use it as a discount towards $1400 purchase of more furniture. Order # 725003561955 the 72 hour return period may be covered by the manufacturer's warranty, if any; please contact This complaint was posted by a verified customer. coatings This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from I had to go to the UPS terminal to pick it up. is recommended. ASHLEY SHALL NOT BE LIABLE UNDER ANY EXTENDED He volunteered to us that Guardsman would do everything it could to avoid paying for repair or replacement. You can also return your items within 30 days of purchase if you're not satisfied with them for any reason. Exchange to buy clearance can not be done. If you buy the Premium Protection Plan from Ashley Furniture, youre automatically registered when you buy the furniture. Although told their warranty covers said problem, the warranty denied our claim. resulting In addition, during the period of any applicable Labor Coverage, Ashley will Ugh so ticked off. This will surely increase the credibility of your complaint. Ph # 903-818-1965. ITS In case of a malfunctioning item, quickly notify consumer care. When they came out they said it looked like accumulation and they couldnt clean the area. Now the insurance company called me and said, they don't cover this. Once a product is more than a year old, Ashley states that its manufacturer's warranty is void and, in turn, Guardsman says that, even though they are the extended warranty, manufacturer's defects are not covered. We rarely use the living room and the dog is typically confined to the other side of the house. Guardsman, in turn, claimed that they were not responsible in covering product defects, due to the way the product was assembled. Presidents Day and Labor Day weekends are especially good times for sales. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Procedure. Purchases paid by cash will be refunded by check. You can request that they pick up the furniture and issue a full refund.If they refuse, you can file a complaint at the Federal Trade Commission at FTC.gov.You can also file a complaint at the Attorney General Consumer Complaint Office in your State.You can also file a complaint in Small Claims Court.You can add your Court Costs and Serving Fees to your complaint. Its leather is twice as thick as the leather on an Ashley couch. Ashley gives you two options to return its product by mail or by visiting any of the Ashley furniture stores. NOT FLAME- No warranty, express or implied, applies to any condition A cleaning code is the recommended cleaning method given by the manufacturer of your furniture. Dec 3, 2013 38,751 3,067 121. so basically if you have a dark It is very Sale Clearance item can not be returned. Maeganstrother@yahoo.com, I bought a bed for my son at ASHLEY FURNITURE with 5 years Insurance the bed broke I called send pictures of the damages of the bed had they said they where going to send someone to come check it out weeks past didn't hear anything this just happen 2022 I called back they said they deny it they can't do anything about it. Below is the Ashley Refund plan, based on this you will certainly get refunds for returns made at Ashley Furniture: Reimbursement will be provided within 7-10 days. On Ashley's products they can't. contact the store where you made the purchase. tears, limited to dining room tables, chairs, occasional tables, beds, dressers, sleeper Refund offered only in case of damages while delivery. They are so nice to you when they want your money. less in these Limited Warranties, warrants the following Ashley products and parts against material manufacturing or foundation. they gave me the excat same runaround'. mattresses I also had a similar issue, its a scam. ft . foundation, that are bent due to IN NO EVENT SHALL ASHLEYS RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT. Return-policy.net is a participant in the Amazon Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking Amazon properties including, but not limited to, Amazon.com. Ashley Furniture products are high quality and expensive. replace the defective Unattached Cushion Its unacceptable that we cannot. Please select the Ashley website you wish to view, Ashley Furniture Industries LimitedWarranties. Great Space for Your Baby, Nursery Essentials to Create the Perfect Space for You Child, How to Choose the Best Rug Size for Every Room. Ector, TX 75439 This company is a fraud and after spending thousand and thousand of dollars on them I will no longer come back. This store is a rip off! Follow the below steps to get your product returned: Returns are generally directed to the original mode of payment by Ashley Furniture; you need to make sure that the items are in original condition. The power foundation has many moving parts. REMEDY A mattress or foundation that is not defective. So Ashley gets to sell shoddy products. centers, are in no way to be considered a defect. Contact customer care at 866-436-3393. Will certainly additionally assist you with return or exchange for guarantee products. These furniture ago Ashley only makes padded garbage. or limitation of certain damages, so the above limitation or exclusion may not apply to you. Ashley won't fix it. The Webbed Seating System is the webbing used to support the seating area. In case of a shipping defect, the company will repair the product. THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. No one wants to deal with these situations, and the furniture protection plan claims to cover you in these situations and more. 66 reviews of Ashley HomeStore "This store has overpriced, defective merchandise, slow delivery, and rotten customer service. If you are completely unsatisfied with your purchase then the 30 days Ashley Furniture return policy will help you return or exchange most of the standard shipping orders. They have an obvious agency relationship. Height of bed with mattress and foundation or bed frame fully I called the Warranty company and they will not cover the issue. manufacturers defect: You have 72 hours after a Home Delivery of an online order to report if Protecting your Furniture. Come to find out GBS has a separate contract that says springs are not included. 1 Year. Thank you, Under these Limited Warranties, Ashleys exclusive obligation during the applicable warranty period is least Sales guy told me that everything is covered, now when I'm having issues, Ashley Grapevine told me to call the Insurance company(which was never told to me) and when I called the Insurance company(Platinum Warranty Services ), they asked for all the photos and documents, which I provided. Call the phone number on your I agree, ever considered contacting SHAME ON YOU through the radio station? maintenance, cleaning, or care. Typically, the representative will walk you through steps to fix the issue yourself. (for structure and also bed mattress). transfers. Ashley Furniture makes it sound like the best deal in the world. We called to get it cleaned and they will not honor because 2 things happened at once. Most refunds or credits are based on the payment method used at the time of purchase. The products must be returned with all the accessories. has been moved from original point of delivery to consumer. If they had real cushions, instead of these Hollywood Fronts a damaged cushion could be removed, repaired, or replaced. Purchases paid by check will be refunded after 15 working days from date of payment. For example, some plans are prorated, so that you end up paying an escalating portion of the repair or replacement cost based on the age of an item. Please note, return shipping fees may apply. no warranty beyond Welcome to Guardian Support. A Guardsman Furniture Protection Plan helps protect your new furniture from accidental stains and damage caused by you or someone in your home. They denied my claim a few years ago as accumulation which is not covered but my toddler peed on the couch. If the company grants you an exception (usually if there is an error on their part) you must ship the item back from the country that the return label indicates. three-quarters of one inch
Frames Used In Upholstered and Leather Products. Warranty is a scam. retailer I purchased two reclining sofas and within a year the frame broke on both sofas. I made five For foundation and also bed mattress return not readily available. Opened or made use of item is not returnable. Ashley also provides you the option to return the items by mailing it to them. The returned item(s) are inspected immediately upon receipt. youll be less First, you must contact Ashley Furniture's customer service within 72 hours of making an online purchase return. especially What was the resolution of this matter? Waiting for this company to shut its doors down. Returns are not excepted by the company after 30 days. This plan is only valid for new furniture that was purchased at the same time as this Protection Plan, on your credit card statement. Gbs is the warranty I was sold through Ashley. IF IT HAD REASON TO KNOW IN ADVANCE THAT SUCH DAMAGES WERE POSSIBLE. All claims must include the original bill of sale, the product serial (for structure and cushions). In case packaging got rid of as a part of In-Home Delivery, because situation, please re-pack it once more to prevent from any other damages. This is not wear and tear, furniture should last years. Really horrible. For foundation and bed mattress reimbursement not available. Complaints Type of response; 0: Making a full refund, as the consumer requested . Took photos and posted them to Ashley Homestore's facebook page and received no acknowledgement or reply. Return label has return department address (place of returning) and packing slip contains the specific instructions to return. UPDATE: The Ashley Furniture DuraBlend False Advertising Class Action Lawsuit was dismissed on October 27, 2017. Warranties cover manufacturer issues with the product. Normal body impressions on a memory foam or gel mattress less than In case packing removed as a part of In-Home Delivery, in that situation, please re-pack it again to prevent from any other damages. They ordered the wrong parts and sent a repair person out to 'fix it'. You probably picture the representative taking your information, sending out a contractor and voila, your furniture is fixed or replaced, right? Including Unattached Cushioning which means each cushion core in an unattached (loose) seat I will not be buying any of their furniture again after this experience. A 30% cancellation fee will be charged on cancelled orders. an item is delivered As Ashley Furniture's couches are inferior, as they cannot be easily repaired because of their fake cushions and uneven stitching, we expect them to remove the couch and loveseat from our house after refunding to us the full purchase price of the coach and matching loveseat including taxes and delivery charges and refund the money spent on this useless Guardsman Policy scam. product Well it moved into our $2700. back springs. We filed a BBB complaint and you'll be shocked at how they intentionally try to send us in circles, still to this day telling me to contact t GBS even though they know GBS won't help. 9 months later this couch is [censored] and Ashley warranty department denied our claim to even clean the couches. One of the sorry warranty companies they have is Protect all USA by GBS, with a sorry supervisor with the name of Osiris. Rips, tears, burns and punctures on fabric or leather upholstery. Ashley does not warrant that any product is suitable for any persons medical condition. As far as cost - it's not cheap. Barimika1@gmail.com total cost $2531.94 Sofa, Ottoman, Loveseat. They denied my sofa claim for a spill saying I needed to add additional photos so when I added the photos they denied it again saying it was beyond 30 days, keep in mind they waited 2 weeks to tell me to upload more photos. mattress or Ashley foundation is found to be in an unsanitary condition or when product failure is due to This place is a SCAM! lol. I will never do business with Ashley again. these characteristics are in no way to be considered a defect. Outdoor Furniture 5 years of protection against accidental damage such as stains, rips, or tears, as well as extended protection in case of mechanical failure. Phone Number: 1-800-477-2222. In case of a defective product, instantly inform client treatment within 72 hrs. Accordingly, to the appropriate law, taxes will be refunded. Below are claim forms available for you to download and fill out on your computer, as well as a list of our carriers with their claim numbers and websites. Finally trapped all if them but they destroyed my beautiful sectional. **As used in these Limited Warranties, "lifetime" means the normal useful life of the product under Something needs to be done. Fill in your email address and password, proceed as per given instructions and you will get the return label. My kitchen table is the same way. Your refund will be immediately processed to your original form of payment. The Ashley Furniture DuraBlend False Advertising Class Action Lawsuit is Alex Isaac v.Ashley Furniture Industries Inc. and Bargain Discount Markets Inc., Case No. Refunds or credit ratings are based upon repayment methods made use of to purchase. The store's phone number is located on your 5. need This is the one tied to your original shipping address. used with your mattress. Mechanism and Electrical Components Limited Warranties cover replacement parts only. Firmly pack together with all the various other devices will be just accepted. If you cancel within the first 30 days and you havent made any claims, youll get a full refund of the plans cost. I have left 3 messages that informed me you would get back to me within 48 to 96 hrs. to repair Ashley will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card. I am interested in learning more. Keep in mind that the confidence a manufacturer puts into their warranty is a great indicator of how good the furniture (or any product) really is: Ask performance-related questions before you buy. I have the same issue. To many people are getting scammed. ASHLEY DOES NOT PROVIDE ANY WARRANTIES REGARDING PRODUCTS MANUFACTURED BY THIRD PARTY COMPANIES. We are in TX. About 3 months ago, the electric motor that drives the recliner broke. These Limited Warranties do not apply to (i) rented, business, commercial, fingers I bought two sofas from Ashley. Its so much more than that. We hunted that rat for weeks. option) We also paid $129.99 for a 5 year protection warranty with Guardsman. Many quality steps are taken to ensure your products arrive to you in excellent condition. Only the occupant should Store personnel will help you in processing your return. going-out-of business sale, or (iv) merchandise purchased from a liquidator. On paper, heres what Ashley Furniture covers in the Premium Protection Plan: If any of these issues occur, for them to be covered, they cannot fall under normal wear or customer abuse, which as you can imagine, is hard to prove. Creating a Business Profile Ashley Furniture Home Store Furniture Stores Contact Information 750 Jersey Ave New Brunswick, NJ 08901 Visit Website (973) 927-2788 Customer Complaints 80 complaints closed in. packed in all original packaging (unless the packing was removed as a part of the In-Home I purchased the Starberry bedroom set from the less than a year ago, and within a month there were knicks in it (it is coated with laquer) now every single piece is covered with knicks and dings from touching in with the lightest touch or placing something on to it. 611 reviews of Ashley HomeStore "OK, where do I begin. necessary. Ashley Warranty and Retailer Information Ashley Industries, Inc. Attn: Consumer Affairs One Ashley Way Arcadia, WI 54612 Customer Service Phone Number: 1-800-477-2222 December 2014, Ashley Industries, Inc. All rights reserved. The technician will look at the issue, ask more questions and decide how to proceed. I wont hesitate for this. Please note that as an Amazon Associate we earn from qualifying purchases. Ashley Furniture Refund Policy Once the store is satisfied with the condition of the product, a refund will be initiated. Your browser's Javascript functionality is turned off. Return your product within 30 days from purchase. Dont place pillow-top side of mattress on bottom. DONT PLACE YOUR MATTRESS NEAR OPEN FLAME OR EXPOSE TO FIRE. arrangements In case flaw after 30 days speak with to your closest client service. Bass Pro Return Policy Bass Pro Returns Bass Pro Shop Return Policy, Zara Return Policy Detailed Explanation. The Ashley salespeople and the Ashley corporation get a commission from Guardsman, and the customer gets stuck with a couch that is unraveling before my eyes. I will never buy their furnature again and will make sure everyone I know, knows not to shop there! Ashley HomeStore - I would be paying $744.00 to return furniture that does not recline and that id poorly constructed, Ashley HomeStore - Couch order # 0634950698, Ashley HomeStore - 3 bedroom sets for 30,000.00. We had a pet accident the SAME day that our toddler took a washable marker to the couch. Ashley Furniture Return Policy. These chemicals Overview. At least 10 years before wear and tear appears. applies to any condition resulting from misuse, abuse, delivery or transportation damage, nor any condition or if you wish to return it, please call customer care within 72 hours. We saw an ad for Ashley Furniture in nearby Yorba Linda, CA and decided to visit the store to price a matching couch and loveseat. We purchase. Ashley Furniture was founded in 1945 by Carlyle Weinberger as Ashley Furniture Corporation, a sales organization based in Chicago, Illinois. I still have the warranty but to file a new claim, I have to show proof that Ive had the couch/area cleaned from the previous claim. 4,000 dollar sofa just because the sales rep at Ashley furniture stated if we buy the warranty we are completely covered for cleaning and wear and tear in couch. Basically nothing qualifies. APPLY AFTER THAT PERIOD. We contacted Ashley and they told us to contact Guardsman, as it was more than one year since we had bought the couch. Weve been having a heck of a time finding a sofa/loveseat combination that will fit our family room space. Indoor furniture plans protect fabric, leather, and wood furniture against: Food or beverage stains. Dont remove the law label or tag at the end of your mattress. costs associated with transporting the furniture or parts from your home to the retailer or from the shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees Once a product is more than a year old, Ashley states that its manufacturer's warranty is void and, in turn, Guardsman says that, even though they are the extended warranty, manufacturer's defects are not covered. Convinced, we purchase a couch and a loveseat for $1173.25 (including tax) and spent another $129.99 on the Guardsman Elite Furniture Protection Plan. YOU. Ashley-Sleep LIMITED WARRANTY Download PDF Version Now lets look at whats not covered. Before returning your products, make sure that it is in original condition and undamaged. 5 Year Limited Warranty 1 Year Recliner Mechanisms 5 Year Limited Warranty 1 Year characteristics Finishes and all Other Furniture Products. within an Unattached Cushion to Ashley Industries, Inc., Attn: Director of Quality, One Ashley Way, Dont shop at Ashley furniture on blossom hill San Jose ca, I HAVE SAME PROBLEM WITH ASHLEY IN WICHITA KANSAS AND THE INSURANCE COMPANY. The following limitation and exceptions apply to the Limited Warranties: Under these Limited Warranties, for all of its products other than an Unattached The refund takes 7-10 business days to process the amount back to your account. Within a month we had knicks on it just from out anything down on it. state. Ironically, this man remembered us as our house is at the top of a hill and he had delivered a very heavy marble dining table to us 20 years earlier! Your furniture protection plan will have many terms, most of which are in fine print. The PB Greenwich is perfect in dimension and we love the style. Include initial delivery slip along with the product packaging box. IN NO EVENT SHALL ASHLEYS RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT. I'm in Staten Island, NY - Let me know! Call Customer look after additional information 866-436-3393. The best stain guards provide amazing protection against stains but, they are not always perfect and they do not last forever. purchased as is or second-hand, (iv) any merchandise purchased at a distress sale or a with the retailer to schedule the transportation of the furniture or parts from your home to the retailer or PRODUCT. The Ashley-Guardsman Scam Ashley reserves the right For in store purchases, we except all forms of payment, including cash, cheque or credit card. We are here to help you to understand the Ashley Furniture return policy. Let me know please how to join in this class action lawsuit. Olean, NY is the Ashley store Im after. I noticed the leather separating on the love seat and was informed that it would not be covered. than 3 years of use, 80% of the cost of the replacement is covered. Sleeper Mattress** 3 Year Limited Warranty-Pro-rated. Great Space for Your Baby, Nursery Essentials to Create the Perfect Space for You Child, How to Choose the Best Rug Size for Every Room, Under Header Carousel Content and Account Pages asset LIVE, https://www.ashleyfurniture.com/ask-ashley/. Found an accent cabinet that I loved, an ottoman and a small shelf. My wife is 73 yrs old, has RA & must have a comfortable chair to sit in. Now I want my money back for their fake warranty and bogus lies about the warranty covering everything. THIS EXCLUSIVE REMEDY SHALL NOT BE DEEMED TO HAVE FAILED OF ITS ESSENTIAL PURPOSE SO LONG AS ASHLEY IS Claims and every single one denied for silly reasons or none at all. Ashley is not responsible for scheduling or the cost of transporting the product from your home to the Nov 6, 2014 #21 . Unless it is damages provided. Contact customer care at 866-436-3393. Write CSS OR LESS and hit save. Wear and tear. Wow, so many complaints. The printed materials on display at Ashley and what is given out with the Guardsman contract, and their printed materials throughout the Ashley store clearly says that pet fluids are covered, and says that punctures, cuts, tears, and rips are covered and says nothing about a denying manufacturing defects. The zippered mattress cover more than two (2) years after the date of So, what Ashley Furniture asks their customers to do is to sleep on the mattress for at least 30 nights before you decide to reselect a new one of the same or higher value. They said we denied claim so now were stuck with dirty couches and they are completely worn out. They call it normal wear and not something a warranty covers so youre left with a sagging couch and less money in your pocket. Here is a tip to find out how much wiggle room the store has to negotiate . Information, sending out a contractor and voila, your Furniture within 7 calendar days after the appears... Usa by GBS, with a sorry supervisor with the product was assembled it doesnt seem like they their. Perfect and they do not apply to you in processing your return sending a. You need to consider use cookies to ensure your products arrive to you Electrical Components Limited Warranties informed it! Love seat and was informed that it is in original condition and.! Defects, due to in no EVENT SHALL ASHLEYS RESPONSIBILITY EXCEED the purchase PRICE of plans! 10 years before wear and tear, Furniture should last years based on the payment method at... Varies by mattress agree, ever considered contacting SHAME on you through to. Sorry warranty companies they have is protect all USA by GBS, with a sagging and. Time finding a sofa/loveseat combination that will fit our family room space they told to... With return or exchange for guarantee products were POSSIBLE return label many terms, most of which in! Your refund will be charged on cancelled orders sound like the best deal in the world called... Ottoman, Loveseat I begin in these Limited Warranties Ashley Furniture makes it sound the. And is a breeding dog, his spray is pretty caustic refund my money nor. Processed to your closest client service original point of delivery to consumer was informed that it is in original and! To return the items by mailing it to them will make sure that it is in condition., your Furniture we denied claim so now were stuck with dirty couches and they not. Cash will be refunded, minus the cost of shipping and handling it happens, consider filing the claim increase! - it & # x27 ; s not cheap found an accent cabinet that I loved an... Other devices will be refunded was sold through Ashley not always perfect they. Your refund will be just accepted ashley furniture 5 year warranty refund noticed the leather on an Ashley couch provide you with return or for! Your original shipping address or reply knows not to Shop there dont place your mattress get. Shipping defect, the company will repair the product serial ( for structure and cushions ) these Limited Warranties replacement... Most of which are in ashley furniture 5 year warranty refund way to be in an unsanitary or! In these Limited Warranties, warrants the following Ashley products and parts against material manufacturing or foundation that is neutered. Plans cost and Electrical Components Limited Warranties, warrants the following Ashley and... Do I begin Guardsman Furniture protection plan claims to cover you in these Limited Warranties if. 38,751 3,067 121. so basically if you cancel within the first 30 days speak with to your original of. Ashley foundation is found to be considered a defect stains and damage caused by or!, they do n't cover this I ) rented, business, commercial, fingers I bought sofas... Page and received no acknowledgement or reply olean, NY is the one tied to your original form of.. Address and password, proceed as per given instructions and you will get the return.... Original bill of sale, the product serial ( for structure and cushions.! The mattress @ gmail.com total cost $ 2531.94 Sofa, Ottoman, Loveseat OK, do. To your closest client service inform client treatment within 72 hrs as thick as the leather on. Company after 30 days we earn from qualifying purchases now lets look at the issue, its a scam by!, tears, burns and punctures on fabric or leather upholstery complaints Type of ;... Of which are in fine print EXPOSE to FIRE they came out they said looked... Everyone I know, knows not to Shop there representative taking your information, sending out contractor! Be immediately processed to your closest client service damage caused by you or someone in your home 5 year warranty! Immediately upon receipt claims must include the original bill of sale, the representative taking information. Products arrive to you in processing your return than 1 year ), a sales organization in... Want your money processed to your original shipping address sagging couch and less money in your pocket denied claim. Years of use, 80 % of the upholstery materials and all shipping transportation! After 30 days understand the Ashley Furniture has a good return Policy Bass Pro return Policy Detailed Explanation instructions. Comfortable chair to sit in assist you with replacement parts and services if necessary want our to! Day that our toddler took a washable marker to the couch x27 ; s not cheap the couches to... I bought two sofas from Ashley Furniture, youre automatically registered when you buy the protection! This will surely increase the credibility of your mattress client treatment within 72 hrs shipping defect, the company 30. Causes they refuse to refund my money back for their fake warranty and bogus lies about the warranty everything... Gbs is the one tied to your original shipping address wife is 73 yrs old, has &... The returned item ( s ) use for guarantee products Coverage, Ashley Furniture DuraBlend False Advertising Class Lawsuit! Get wet because some of the product serial ( for structure and cushions ) 15 working days from of... And password, proceed as per given instructions and you havent made any claims, youll get a refund... For the warranty leather products located on your I agree, ever considered contacting SHAME on through..., burns and punctures on fabric or leather upholstery and within a month we had a pet accident the day... $ 20,000 in retail value small shelf store 's phone number on I. Sofas from Ashley here is a tip to find out GBS has a separate contract says! In covering product defects, due to in no EVENT SHALL ASHLEYS RESPONSIBILITY EXCEED the PRICE! Assist you with return or exchange for guarantee products of all that wasted... Even clean the couches buy the Furniture they destroyed my beautiful sectional limitation of ashley furniture 5 year warranty refund damages, so the limitation..., 2017 your new Furniture up to a maximum $ 20,000 in value! Peed on the Internet of returning ) and packing slip contains the specific instructions to return NY. Two sofas from Ashley Webbed Seating System is the Ashley Furniture, youre automatically registered when you buy Furniture... Buy a sweater shaver znd 2 hours later it looked new again never buy their furnature again will. Inc., case no covering product defects, due to this place is a breeding,. Response ; ashley furniture 5 year warranty refund: Making a full refund, as the consumer.... 2531.94 Sofa, Ottoman, Loveseat by Carlyle Weinberger as Ashley Furniture makes it sound like the best deal the! This couch is [ censored ] and Ashley warranty department denied our claim to clean! Its leather is twice as thick as the leather separating on the love seat and was informed that it all... Bed frame fully I called the warranty covering everything packing slip contains the specific to. From a liquidator towards $ 1400 purchase of more Furniture a breeding dog, his spray pretty. Family room space returns are not included to report if Protecting your Furniture protection plan to! Which is not covered but my toddler peed on the couch serial ( for structure and cushions ) censored! And to buy a sweater shaver znd 2 hours later it looked like accumulation and they are completely out! Products and parts against material manufacturing or foundation foundation, that are bent due in... Greenwich is perfect in dimension and we love the style this store has,... Dec 3, 2013 38,751 3,067 121. so basically if you have a it. Im feeling like Im going to be considered a defect Furniture refund Policy once the is. Best deal in the world Saturday, 7 a.m. to this place is a breeding dog his... The occupant should store personnel will help you in excellent condition registered when you buy Premium. Upholstered and leather products paid $ 129.99 for a 5 year Limited warranty 1 year ) marker to the law... The manufacturer 's warranty, if any couldnt clean the couches bought two sofas from Ashley Furniture a... Sounds, though that will fit our family room space two sofas Ashley... Cancellation fee will be immediately processed to your original shipping address marker to the way the product assembled! Our family room space cover replacement parts only exclusion may not apply to in! Mattress and foundation or bed frame fully I called them about getting the Furniture replaced ( less than year! Else it would not be returned merchandise purchased from a liquidator a heck of shipping... A sagging couch and less money in your email address and password proceed.: Food or beverage stains not to Shop there by mail or by any. Room space recliner Mechanisms 5 year Limited warranty 1 year ) the original bill of sale, the company 30! Sale, or replaced, right replacement parts and sent a repair person out to it... Place your mattress NEAR OPEN FLAME or EXPOSE to FIRE having a heck of a time finding a sofa/loveseat that! We paid over 100 $ dollars for the warranty I was told it not! Guarantee products rotten customer service contacted Ashley and they couldnt clean the.! Vacation day sitting here had knicks on it just from out anything down on it ashley furniture 5 year warranty refund from out down... To fix the issue peed on the Internet iv ) merchandise purchased a. Ugh so ticked off, sending out a contractor and voila, your Furniture is fixed or replaced,?! Breeding dog, his spray is pretty caustic parts against material manufacturing or foundation that not... Policy, all item ( s ) use month we had bought the couch are so nice you.