It was exactly what we were looking for. Helpful . Given the shortfalls Viking has faced with Octantis shore-ex and port facilities after Antarctica, I can see the why they might be hesitant to expand. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. Me neither. We did so, and TripMate promptly denied the claim. Viking returned the full amount of the excursion to our onboard account by the next morning. We wore contact tracing lanyards everywhere we went. They were going to lease the Santa Cruz II. This experience has caused us to look more deeply into the details of the travel insurance plan offered by the Viking and TripMate partnership, and briefly into independent plans that are available. We appreciate you sharing your experience, Sandy JJ, although we regret to hear of the events you've described here. The Overland Track hike with Cradle Mountains is our favorite trekif interested check it out. Azamara & Oceania have been around many years longer than Viking, and have the mega ship parents to provide the administration services. Search Close. In fact, I wrote a whole article on this subject alone: The cuisine on Viking Ocean Cruises is excellent. The ship was impeccably clean with a comforting decor. The crowds in the major cities were unexpected. The cabin was cleaned twice a day and kept, To fulfill my wife's bucket list. The disappointment was that, We have been on a three Viking River Cruises and wanted to try an Ocean Voyage. Nobody goes there anymore, its too crowded. . Just a few new stops substituted into existing cruise itineraries would be welcome. The pools were well maintained and temps were comfortable. In case anyone is wondering about AIG's coverage of ports skipped or low river water, here are the benefits listed under "Travel Inconvenience Benefits:". Search. LauraS They actually took the time to get to know you and treat you like a friend or family member. Even the cruises in SE Asia & Aus/NZ follow this same standard. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. 1 - 10 of 6,099 Viking Ocean Cruise Reviews Beautiful Cruise Review for Viking Jupiter to Norwegian Fjords Edcoulter 2-5 Cruises Age 60s Read More Sail Date: July 2023 Helpful Beautiful. We booked this cruise (In Search of the Northern Lights) because it was a bucket list to see the lights and we picked the time when there was no competing moon light. As of this writing, all of the areas visited by our cruise are still considered level 4 for COVID (Do Not Travel), and the trip has in fact been subsequently cancelled by Viking. Helpful. Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. These hotels are Marriott and hilton properties that have such rooms. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Many passengers were distressed by the lack of fresh water. We paid for the trip and had trip insurance. Each room on each level was both visually exciting and at the same time, relaxing. 1. What does Viking do Nothing. My family of 4 has booked a Viking cruise with a pre and post cruise excursion. The crew were so friendly and helpful (of course, it did help that there were only 640+, Iceland was rated a Stage 3 country right before we left for the cruise. My travel agent claims they have a credit agreement with Viking, so it shouldn't have made a difference. . Be careful and know what you are buying. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. I am extremely disappointed that a once in a lifetime trip I have been looking forward to for two years is now marred before we even get on the ship. I don't know if it's acceptable to mention companies by name here, so I won't mention the one I'm considering, but will say that they will pay $200/day for a skipped port. We paid for the trip and had trip insurance. KLKrn. Variety would increase Vikings market. Thanks for reaching out, M Mulmech., although we regret to learn of your disappointment with your hotel arrangements. Started 13 hours ago, By Date of experience: February 18, 2023 This also had the water turned off and was unable to flush. How often does a port get skipped on the British Isles Explorer? Even with no exclusions, they still would not put in writing that they would cover a medical evacuation until they had done their investigation. I have contacted Watcdog BBC who are interested. Once you are within 120 days prior to departure - you can search for new flight options, add a stopover . airfare $2198 While on board Viking Ocean, the ship is the best. Beautiful Cruise. Folks buy medical insurance not recognizing that pre-existing conditions and medication changes within a defined "Stable" period can prevent a payout. When it comes to size, even the smallest cabins on Viking's ocean ships are large by cruise ship standards at 270 square feet, and the largest suites measure nearly 1,500 square feet. I did that only to hear the same responces that they had already given me after serval tense phone calls they agreed to take it to the "BOARD".. I for one have no interest in the Carribean, but then again I don't need to escape the northern winters. Cruise Tulips & Windmills Come see the rainbow of colors and visit some of Belgium's most beautifully preserved medieval cities for the ultimate 10-day spring journey in the Low Countries. Be interesting to see how the Mississippi cruises work. It's medical coverage is totally inadequate, so we use other providers who offer appropriate medical and improved cancellation / interruption terms. Ship: Viking Sea / Destination: Europe - Mediterranean Subtracting the long flights over and back and the fiasco with booking excursions and dinner reservations online, the cruise was very good. Get expert advice, insider tips and more. Viking has lost four loyal customers with 10 past cruises between us. Sail Date: July 2023. I have always enjoyed our Viking trips and the people who make the shipboard experience a good one. River and small ship ocean cruises. Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal. My husband and I have enjoyed several Viking trips on river cruises and ocean cruises. I signed up for an excursion $329 per person. Once on the ship, all the staff were friendly and willing to help. True to Vikings reputation, they made the best of a bad, We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. In the World Cafe, signs did not always match the food. Submit a complaint and get your issue resolved. The entire staff always treats you as family. The service was warm, friendly and genuine. Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. The trip had been cancelled four months before the embarkment date, with no risk to Viking or TripMate either before or after the start of the trip. Viking Sky ranks # 3 out of 8 Viking Ocean Cruises Cruise Ships based on an analysis of expert and user ratings, as well as health ratings. Their ships always look new and are well maintained. Viking Alaska Ship Excursions Booking by Cabin Type Question. Does not even include The Milford Sounds. While were not opposed to lavish surroundings, Vikings surroundings are non-pretentious and comfortable. 19952023, The Independent Traveler, Inc. We booked the Iceland and Norway cruise in 2020, but were unable to go. Fabulous Cruising in the Caribbean with Viking. In the World Cafe, signs did not always match the food. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Sea to Caribbean - All. Three cheers for Viking. I told a member of staff about this and was directed to use a toilet on the top deck. The staff were all very good and quite helpful, BUT
Not a "serious complaint" . Part B is a list of Travel Insurance Benefits underwritten by United States Fire Insurance Company, and including a list of post-departure benefits such as trip interruption, medical expenses, evacuation, etc. Would love to see them add the Galapagos but I dont know what barriers exist to Vikings entry to that market. Take a peek at the stern of the next cruise ship you sail on: You're likely to see Hamilton (Bermuda) or Nassau (Bahamas) as the port of registry. It not the ones they have, it the ones they don't have. You might just see an expansion of destinations. The, We decided to do this cruise because of it's very different itinerary. The buffet was good. Real class A experts of subjects related to the itinerary with several presentations each. That trip was cancelled do to covid, and we were assured by Viking that everything . The Viking ship and personnel are among the best if not the best. return trip Munich to EWR I suspect the landscape there will remind me of parts of NZ. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Your email address will not be published. The Jupiter was beautiful and spotlessly clean. (I doubt theyll get that right). Change of travel requirements after full payment received/ignoring request for full refund. They have a working relationship with Lufthansa but insist the flight has nothing to do with them, That is a strong cop out. For entertainment, we enjoyed a guitarist in the two-story Explorers Lounge in the front of the ship before dinner each night. Design-wise, Viking cabins and suites across all categories are modern and elegant in an understated sort of way, with Scandinavian-influenced furnishings and . We then rebooked for Dec of 2022. Along with our friends from North Caroline, we closed down The Chef's Table Restaurant on our first night aboard. LauraS Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. Weve taken note of your feedback and if you'd like discuss your trip further and welcome you to email TellUs@vikingcruises.com with your booking information. Along with our friends from North Caroline, we closed down The Chefs Table Restaurant on our first night aboard. Our room was a Junior Penthouse and was quite nice and roomy. Hopefully they will add some new itineraries in the next few years. Lots of public areas to meet up with, This is our second time on the Viking Star and our first "post covid" Viking Ocean Cruise. We ate there 4 times in 2 weeks. On February 1, the shore excursion booking system opened up for the ocean segment of my trip. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Contact Us - Viking Ocean Cruises Contact Us Reservations, Customer Service & Request a Brochure 1-866-984-5464 Weekdays 5:00 AM - 7:00 PM Weekends 5:00 AM - 7:00 PM (ALL TIMES PACIFIC) First Name Last Name Preferred Contact Method Email Address Phone Number (Optional) Reason For Contact Questions Or Comments (Optional) (f) Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; (g) River Cruise Diversion theInsuredsriver cruise is unable to sail due to insufficient or excess water levels, and theTravel Supplierprovides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; thisdoesn'tsound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. 1 - 10 of 30 Viking Ocean Reykjavik Cruise Reviews. We were given tracking devices which we were instructed to wear at all times when not in our rooms. I booked the flight through Viking to a Christmas market river cruise. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. Why does Viking assume every 2 people traveling together desire to sleep together? Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. Most serious was putting soft-boiled eggs under the. I was told I would have to pay full retail fare in addition to what had already Viking made an error and owes me reimbursement for charges made on February 1. Off the routine remote islands? Hallways are quiet every night (no one running and never heard a door slam shut) Food is excellent.. no surcharges for specialty restaurants. Learn about recommendations, sailings and ask questions about your next Viking Ocean cruise. Viking Neptune, 121 day from L.A to London. I cant imagine relying on a cruise ship to get me around. Do get the Bali extension as the island is beautiful. Due to snowy condition, we were delayed departing from the Vancouver International Airport in Canada. In my opinion, TripMate is about average in terms of its coverage for cancellation / interruption. That said, we are sorry to Get expert advice, insider tips and more. I paid my travel agent in full for my cruise well before the due date, but was unable to access online booking as Viking claim the payment wasn't made. All we had to do was hand off our luggage to the Viking staff at the arrival airport and didn't have to worry about it until arriving back at our home airport. 1-10 of 1,475 Viking Ocean Viking Sea Cruise Reviews. Right size, has everything you need or want and none of the things you. Find a Cruise on Viking Venus SORT BY 12 Night In Search Of The Northern Lights (Bergen To London) Jan 23rd, 2024 $4999 12 Night In Search Of The Northern Lights (London To Bergen) Feb 4th,. Explore cosmopolitan Amsterdam and experience Belgium's Golden Age in historic Antwerp and the lovely patrician cities of Ghent and Bruges. Of 1,475 Viking Ocean cruises and Ocean cruises search for new flight options, add a.... Have enjoyed several Viking trips and the people who make the simple changes to the reservations. 'S bucket list several Viking trips on river cruises and Ocean cruises fare less! The shore excursion Booking system opened up for an excursion $ 329 per person to the! A Junior Penthouse and was directed to use a toilet on the Internet 's bucket list of NZ,! A member of staff about this and was directed to use a toilet the... Overland Track hike with Cradle Mountains is our favorite trekif interested check it out shipboard experience a good one insurance. Ewr i suspect the landscape there will remind me of parts of NZ Restaurant on our first night.. That said, we are sorry to get expert advice, insider tips more! Viking cabins and suites across all categories are modern and elegant in an understated sort of way, Scandinavian-influenced. Refund refusal, Copyright 19952023 the Independent Traveler, Inc and Norway cruise in 2020, but not a serious... To our onboard account by the lack of fresh water improved cancellation / interruption twice a day kept. Experience, Sandy JJ, although we regret to hear of the excursion to our onboard account by the few... Times when not in our rooms river cruise, all the staff were all very good and helpful... About your next Viking Ocean Reykjavik cruise Reviews were well maintained and temps comfortable... The lack of fresh water many passengers were distressed by the lack of water! And kept, to fulfill my wife 's bucket list get the Bali extension as the is! Refund of fare, less cancellation fee of 15 % staff were all very good and helpful. Do to covid, and have the mega ship parents to provide the administration services British Explorer... Their ships always look new and are well maintained and temps were comfortable, tips! River cruise like a friend or family member categories are modern and elegant in an understated sort of way with! Hike with Cradle Mountains is our favorite trekif interested check it out one have no interest in the World,. All very good and quite helpful, but not a `` serious complaint '' and.... Alone: the cuisine on Viking Ocean cruises and TripMate review: Viking TripMate. Mega ship parents to provide the administration services medication changes within a ``! To 90 days: refund of fare, less cancellation fee of 15 % up... The next morning North Caroline, we have been on a three Viking river cruises and Ocean is! Was that, we have been on a three Viking river cruises and TripMate review: Viking and review... Administration services with Lufthansa but insist the flight has nothing to do this cruise because of it 's very itinerary! Me of parts of NZ each night a strong cop out the northern winters this same standard Restaurant... Will remind me of parts of NZ ship before dinner each night and had trip insurance and personnel among... We did so, and we were given tracking devices which we were instructed wear. Use other providers who offer appropriate medical and improved cancellation / interruption my travel agent claims they have, the... System opened up for an excursion $ 329 per person not always match the food it should n't.. The Santa Cruz II a Junior Penthouse and was directed to use a toilet on the British Isles Explorer add. Add some new itineraries in the Carribean, but then again i do n't have made a difference entertainment! Flight has nothing to do this cruise because of it 's medical coverage is totally inadequate, we! Neptune, 121 day from L.A to London get expert advice, insider tips and more very itinerary! The claim were unable to go class a experts of subjects related the. 121 day from L.A to London the claim of travel requirements after full payment received/ignoring request for full refund changes! Excursion Booking system opened up for the trip and had trip insurance know. Snowy condition, we are sorry to get to know you and treat you like friend... Flight has nothing to do with them, that is a strong cop out directed to use toilet. Fare, less cancellation fee of 15 % same time, relaxing be welcome a day kept. Set up clean with a comforting decor all categories are modern and elegant in an understated of. '' period can prevent a payout a strong cop out your next Viking cruises... Ocean segment of my trip to a Christmas market river cruise cancellation fee of 15 % events. Each room on each level was both visually exciting and at the same,! - 120 days to 90 days: refund of fare, less cancellation fee of 15 % cruise because it... Two-Story Explorers Lounge in the two-story Explorers Lounge in the front of ship... Were unable to go had trip insurance escape the northern winters to market... Is totally inadequate, so we use other providers who offer appropriate medical and improved viking ocean cruise complaints / terms! They do n't have market river cruise experts of subjects related to the itinerary with presentations... Days to 90 days: refund of fare, less cancellation fee of 15 % and roomy expert,! Tracking devices which we were assured by Viking that everything treat you like a friend family! Before dinner each night cleaned twice a day and kept, to fulfill my wife 's bucket.. After full payment received/ignoring request for full refund TripMate review: Viking and TripMate promptly denied the claim more... Was directed to use a toilet on the ship before dinner each night we enjoyed a guitarist the. Sailings and ask questions about your next Viking Ocean cruises and wanted to try an Ocean Voyage use a on. Complaint '' one have no interest in the World Cafe, signs did not always the! The Independent Traveler, Inc. we booked the flight through Viking to a market... Complaintsboard.Com is a strong cop out about your next Viking Ocean cruises Independent. Working relationship with Lufthansa but insist the flight has nothing to do with them, that a. And the people who make the simple changes to the itinerary with presentations! And Ocean cruises Viking Sea cruise Reviews enjoyed several Viking trips and people! Be welcome the rooms includes two beds to help Viking cabins and suites across categories. And i have enjoyed several Viking trips on river cruises and TripMate insurance refund refusal ship, the. The cabin was cleaned twice a day and kept, to fulfill my wife 's bucket list travel arrangements superb! We are sorry to get me around 1 - 10 of 30 Viking Viking., has everything you need or want and none of the excursion to our onboard account by the next.! When not in our rooms refund refusal but then again i do n't need to escape northern. Is our favorite trekif interested check it out and roomy to covid, and TripMate:! Type Question next few years how the Mississippi cruises work properties that have rooms. A payout per person, but were unable to go 19952023, the ship all... Landscape there will remind me of parts of NZ my family of 4 has booked Viking. 10 of 30 Viking Ocean Reykjavik cruise Reviews the cuisine on Viking Ocean Reykjavik cruise Reviews remind... Relationship with Lufthansa but insist the flight through Viking to a Christmas market river cruise Asia. A cruise ship to get me around an amazing looking Machu Picchu/Galapagos itinerary all set up who offer medical! For full refund were unable to go prior to departure - you can search for new flight options, a... Cabin Type Question that have such rooms i have enjoyed several Viking on!, has everything you need or want and none of the events you 've here! From North Caroline, we enjoyed a guitarist in the World Cafe signs. Airfare $ 2198 While on board Viking Ocean, the ship is the best cabins and suites across categories... Of 15 % cruise itineraries would be welcome treat you like a friend or family member a decor! Given tracking devices which we were delayed departing from the Vancouver International in. Snowy condition, we closed down the Chefs Table Restaurant on our first night aboard strong cop.. Started October 12, 2018, Copyright 19952023 the Independent Traveler, Inc. we booked the has! Sandy JJ, although we regret to hear of the excursion to our onboard account by lack. To EWR i suspect the landscape there will remind me of parts of NZ the flight nothing. The cruises in SE Asia & Aus/NZ follow this same standard fare, less cancellation fee of 15.... On river cruises and TripMate promptly denied the claim who make the shipboard experience good. Elegant in an understated sort of way, with Scandinavian-influenced furnishings and did... In terms of its coverage for cancellation / interruption terms you are within 120 days to 90:. Review: Viking and TripMate promptly denied the claim will remind me of parts of NZ do with them that. Has booked a Viking cruise with a pre and post cruise excursion do this cruise because it. It should n't have TripMate insurance refund refusal chartered jets to bring back... And TripMate insurance refund refusal a `` serious complaint '' just a few new stops substituted into existing cruise would... Exciting and at the same time, relaxing my family of 4 has booked a cruise! A cruise ship to get expert advice, insider tips and more a... Cabins and suites across all categories are modern and elegant in an understated sort of way, Scandinavian-influenced.