The Office of Gas and Electricity Markets (Ofgem) is the energy regulator and has responsibility for these regulations. Your meter should have 'G4' and 'GWi' printed on it. pay your bill, Paying by Direct The current offering of an IHD and CAD combined is 69.99 with versions for SMETS 2, SMETS 1 where migrated to DCC or where you have the Secure Liberty 100 SMETS 1 meters.. Submit your meter readings using our free App for Android or iPhone and say goodbye to estimated bills. By telephone: Call 0333 202 9802, select option 1 and say "Meter Reading", then follow the instructions. What is SmartThings Energy? When should I submit my gas meter reading? And, because they send automated meter readings, you get more accurate bills. 10 replies 809 views. moving business premises, Updates on iPhone Screenshots. It fits the bill. Social channels. Hardware. Download the SmartThings app on iOS or Android and set up an account. **Requires a Trio II Smart Energy Monitor*Your annual services may be more than 12 months apart. Was told by BG that switching to a smart meter would be beneficial due to me being able to watch my consumption and keeping control on my finances, plus the app was easy to use and would allow me to see where in the house I was using the most energy. We require an opening meter reading to complete the set up of your account. UK "smart" energy meters. If you want to familiarise yourself with how to take a reading of your meter, you can find out how here. Here, the electricity being consumed no longer has a perfect waveform, instead it acquires an erratic pattern. Edit: After a few years of use, not much has improved, the amount of credit in the app rarely if ever matches the amount on the meter. including design and maintenance to training. You'll need to enter your email address, account number and postcode. Topping up has grinded to halt. I always select YES but it never gets saved. Anyone else had their British Gas Smart Meter stop picking data up. If weve estimated your bill, itll be because we didnt get a meter reading for that period. press the 'display' or 'display select' button again until you see numbers followed by KWH. Established in the 18th century as a small fishing village, the city grew rapidly in the early 21st century with a focus on . Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, The Gas (Calculation of Thermal Energy) Regulations 1996, the Gas (Calculation of Thermal Energy) Regulations 1996, Electricity meters: high bills or meter readings, Smart meters in Great Britain, quarterly update June 2021, Smart meters in Great Britain, quarterly update June 2022, Nationally approved gas and electricity meters, National sample survey for electricity meters, Market surveillance projects for gas and electricity meters, Gas meters: independent testing of accuracy, In-service testing for gas and electricity meters, National regulation: gas and electricity meters. However, for most users, tariffs operate in the same way as a traditional . If you have an older smart meter (SMETS1) and youve recently switched to British Gas, it may be that your smart meter has reverted to dumb mode. Or get a callback. I have tried several times . - Upload a photo of your meter. Smart meter users can use these to lower their usage when the price of energy is high and use more when the price drops. The developer, British Gas, has not provided details about its privacy practices and handling of data to Apple. - Top up your smart pre-pay meter. You should start getting bills with accurate readings in a few days. - Monitor up to five separate meters, e.g. Within close proximity of the electricity meter, hold down the "OK button" until the smart meter display turns off and then on again. Thats why weve filled our new app British Gas with helpful, easy-to-use features. As the leading power supplier in the UK I expect working at least but this doesn't manage that on most occasions which is ridiculous consisering. The inaccurate readings are attributed to the energy meters design, together with the increasing use of modern (often energy-efficient) switching devices. electricity connections, Switching to British 1. Every meter has one, and theyre kept in a central database. The app only has electric data for February . Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. Check our list of enquiry types and how to get in touch. If you've got a smart meter, use the Loop smart meter app to save energy for free. . If you have less than 1,000 in savings and . Discover more energy saving tips here: http:/. ignore any zeroes at the beginning and any numbers after the decimal point. Lets face it: paying a bill isn't fun. Submitting your own reading may avoid the potential inconvenience of receiving an estimated bill. Energy f you dont submit a meter reading, your supplier will estimate your usage, this can often be way out and your old usage could be charged under the new, higher rate. Calorific values vary; you should find this on your bill. British Gas and EDF Energy online accounts are having problems so you can't. @BritishGas @edfenergy @MartinSLewis If I was a little bit more cynical I might think this was intentional Adrian . But it should be quick and easy. Meter readings are important because they enable us to provide you with an accurate bill based on the energy you have used. a bill or statement, Set up & Weve a full supplier-by-supplier breakdown below. You can still give us your reading, but we'll check it before we send your bill. You need the first 4 or 5 numbers if youre reading your gas meter. FAQ's, Commercial plumbing & If you have a Smart meter but would still like to give us a meter reading you can submit them here. We use some essential cookies to make this website work. Angry customers slam British Gas over smart meter readings appearing to show they are spending hundreds of thousands of pounds every hour on energy . It caters for those like me who have dual tariffs with day rates and night rates. You can book a British Gas engineer with our 'Services' feature on the new app, whether youve got cover with us or simply need a one-off repair. Below well help you find your nearest Payzone and give you everything that you need in order to get your new key or card. To read the meter: press the display or display select button. Since early this year this stop working BG said it was a technical problem never fixed. How to read your gas meter and convert this reading to kilowatt hours. Just to let you know we sent you a message earlier today asking for a meter reading from our other number. The conversion factor from cubic feet to cubic metres is 0.0283 therefore: For imperial meters the reading (in hundreds of cubic feet) is therefore multiplied by 2.83 to convert to cubic metres (if the reading to the supplier was provided in cubic feet then this should be multiplied by 0.0283). Stop treating your customers like cash cows and give us the service we pay for. If your meter is plugged into the mains, unplug it and take it to the location of your electricity meter. Moving Ignore any red numbers. Difficulty, Help Always remember anyone can post on the MSE forums, so it can be very different from our opinion. The smart meter cannot cause any delays or issues with your wi-fi connection. Boiler on the blink? If a bill is not yet due we will use the meter reading to make sure your next bill reflects your consumption. business, Help Your analog meter should have 4 or 5 dials in a row along the top of its face. MarketWatch provides the latest stock market, financial and business news. Please BG will you sort out the problems occurring with your apps for which we pay for through the nose. The following data may be collected but it is not linked to your identity: Privacy practices may vary, for example, based on the features you use or your age. I have no idea what the figures in Current section show (all sort of smart statistics with delta symbols, but with no explanation or tooltip to look at, I guess Ill never learn what they are).The bottom line, smart app, does its job, the author is good at coding, but he needs to hire a good UX specialist to completely redesign all menus to make the whole thing make more sense, so to speak. connections, Request a smart Wish there was an auto top up feature though! The usage cost shown for my meters is inaccurate and most just show 0.00, since you need to go through heaps and bounds to get to that place in the menu where you update the prices, and your average user like myself just cant be bothered. With an imperial meter the part units are often displayed in the form of a dial as illustrated above. This is where your meter loses its smart features due to incompatibility. But they do give us more accuracy around your billing. How do I submit British Gas meter reading? Read 2 more reviews about British Gas Evolve. If you don't have a smart meter, you can still use the British Gas app to submit meter readings with a few taps of a finger. And our app is here to help you. Got a smart meter? (+ Online options). Are smart meters accurate? Heating & hot water systems, using renewable technologies, for industrial & Here, the electricity being consumed no longer has a perfect waveform, instead it acquires an erratic pattern. Thats what meter reading day is all about but you dont actually have to do it on the day. solutions, Set up a Direct British Gas asked me for meter readings which I submitted. The running total is always out by a mile and randomly in the middle of transactions connectivity drops out and the whole thing crashes. If you havent sent in regular readings recently, your bills will have been estimated so could have been higher or lower than your actual usage. Weve also rolled out in-app notifications to provide you with helpful reminders about your annual services, engineer visits, bills and more. The online site was then changed this summer and the options to view the gas and electricity usage removed. Now does not allow me to pay at all on either option. British Gas. If you have a traditional meter, it suggests submitting your meter reading on the app or online. . Needs a section thats easy to find so you can register meter readings either using the camera on my phone to give a reading or to manually type in the reading. They will give you a reference number that is to be given to your local Payzone, Wait at least 30 minutes for your electricity key to be prepared, Go to your local Payzone and collect your new key, Go to your local Payzone and request a new British Gas gas card, Do not top the card up until you have activated your card, which means leaving it inserted into your meter for 1 minute, Top up and use your new gas card as normal, Call British Gas on telephone number 0333 202 9816, Take a final meter reading in your old property, Call the provider from your old property to cancel your contract, giving them your final meter reading, too, Take an opening meter reading in your new property, Give the opening meter reading to the existing supplier in the property. Youll need to sign in with your British Gas online account, or register to create one. Our help and support pages can guide you through any process. meter, Help with Greg Jackson, chief executive of Octopus Energy . write down the number from left to right. Gas business, Energy price What is going on. - Submit meter readings for more accurate bills. You can do this through your online portal or by setting up a new account if you are moving into a new house. You live and learn. Submitting my business energy meter reading, Business To get a new gas card, its slightly easier than getting an electricity key, as they can be more easily assigned. This step is not required for metric meters as they are read directly in cubic metres. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Their main method as with most modern companies is to request meter readings online. If you don't want to use the full functionality of the app, that is perfectly fine. A longer billing period or a bigger gap between meter readings can increase your bills. Each region of the UK has its own gas and electricity distribution network operators (DNOs). If either of your gas or electricity run out during the night and you have an early start at work or school, your screwed because it takes so long to top up on the apps or website. In the time you spend trying to login into either the app or website and top up you can walk down to a shop thats 20-30 minutes away and still not have topped up. reading my bill, How to read account, Switching my Yes, smart meters are as accurate as traditional gas and electricity meters. - Submit meter readings for more accurate bills. To read the meter: press the 'display' or 'display select' button. Not a business? But when I try to log in there's no data, no direct debit set-up,no meter reading history and an account balance which seems far too low to be believable. The app is glitchy and slow to load even on a high speed connection. Thats why weve added a live chat feature called 'Talk to an advisor', so you can get British Gas support when you need it. This is because our engineer takes an up-to-date reading from your old meter during the upgrade, and your smart meter then submits readings automatically. If you experience issues with your wi-fi connection, you should contact your internet provider directly. You can find out about the different categories available by clicking here to see more information. You want to spend time enjoying your home, not running it. Recognize that each dial represents a number in a 4- to 5- digit reading. You'll need to log in to your online account first. You can submit your final meter reading online. Direct Debit, New gas & electricity If its not plugged in, your IHD has roughly 4 hours worth of battery life, so its usually easier to keep it plugged in so you dont encounter this problem. Click on 'My account' to gain access and youll be able to submit meter readings, view your bills and switch tariffs. Log If you cant get to your meter, your energy supplier might be able to give you extra help to read or move your meter. ; you should start getting bills with accurate readings in a row along the top its. ( Ofgem ) is the energy regulator and has responsibility for these regulations you & x27. For metric meters as they are read directly in cubic metres full supplier-by-supplier below. Has not provided details about its privacy practices and handling of data to Apple to energy! Over british gas meter reading app meter stop picking data up smart meters are as accurate as traditional Gas and electricity meters you. Have to do it on the day one, and theyre kept in a 4- to 5- digit.. 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