The devices in question will return to the dedicated distribution location in the US, UK, and Germany depending on the user's registered Extended Warranty Plus service location. You will need to present the receipt or invoice as proof of purchase. The hardware repair/replacement services are subject to the availability of replacement materials and components. The starting date of Extended Warranty Plus additional coverage is calculated based on the purchase date of your Synology NAS. Find the add-on packages available in Package Center. Check Standard Warranty. A strong password helps prevent unauthorized access to your Synology Account. YOU ACCEPT AND AGREE TO BE BOUND BY THE TERMS OF THIS WARRANTY BY OPENING THE PACKAGE CONTAINING AND/OR USING THE PRODUCT. Product Registration and Extended Warranty. Customer is responsible for insurance and risk of loss and/or damage with respect to returned items until they are properly received by Synology. Contact us on sales@pnpdxb.com with your device serial number and we can advise you the exact process for your device and weather it is eligible or not. The aforementioned measures shall not affect Synologys legal rights arising therefrom. Yes, you may register the product at Synology portal, but product serial number and purchasing invoice will be enough for warranty claim. No. Discontinued: The product is no longer manufactured. Contain at least two of the following: uppercase letters, lowercase letters, numbers, Not similar to the username or email address, Avoid character repetition (such as ababab or aaaaa) and common dictionary words. Once all is completed your Synology Account portal as well as your Synology Account DSM section will show the Extended Warranty Plus status. *Note: The warranty period for DS220+ is extended from 2 years to 4 years.Introducing Synology's new hardware warranty service: Extended Warranty Plus. Find the documents and files for your Synology product. Click the CC icon, and then select the preferred language. Defective products must be returned to the service center designated by Synology among the three available in Germany, UK, and the US depending on the user's registered Extended Warranty Plus service location. Extended Warranty Plus is bound to the product it has been registered for. And when a replacement is necessary, simply ship the original device to us and let us handle the rest.3, Reduce downtime to a minimum when disaster strikes with an optional advanced replacement service. Express shipping options are also available when service availability is critical.4, Extended Warranty Plus is available in select regions. The DS1823xs+ is backed by Synology's 5-year limited warranty, 8 including technical support and hardware replacement services to maximize your return on investment and ensure continued high-quality . Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. (a) "Warranty Period": The warranty period commences on the purchase date is shown on the purchase receipt or invoice to be presented by Customer and ending at the day after the end of the Warranty Period for each New Product. Product Availability: According to the Cybersecurity Law of the People's Republic of China, if you wish to use our Internet services in China, please bind your phone number to Synology Account for phone verification. Such limited warranty does not apply to the Software contained in the product or purchased by Customer which shall be subject to the accompanying end user license agreement provided with the Product. International shipping may be required depending on the Customers location, and Customer shall be responsible for customs duties, clearance, and all other charges related to the replacement service. The foregoing warranties and warranty obligations do not apply to any Product that (a) has been installed or used in a manner not specified or described in the Product, specifications, or its related documents, or in any way misused, abused, or damaged; (b) has been damaged caused by accident, fire, liquid contact, earthquake, other external factor or product use in improper environment, including but not limited to improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, incorrect power line voltage, etc; (c) has been purchased from unauthorized distributors or resellers; (d) has been disassembled, modified, and/or altered without authorization from Synology; (e) with cosmetic damage caused by normal wear and tear or otherwise due to the normal aging of the Product, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (f) serial number has been removed or defaced from Product, resulting in not able to identify; (g) has been damaged or out of order because Customer fails to implement any correction, modification, enhancement, improvement or other update made available to Customer by Synology, or because Customer implements, installs or uses any correction, modification, enhancement, improvement or other update made available by any third party; (h) has been damaged, out-of-order, or incompatible due to installation or use with items not provided by Synology other than the hardware, software or other accessory for which the Product is designed. The credit card authorization will be canceled after Synology has received the nonconforming Product returned by the Customer. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. btw, (off-topic) finally got around to trying out Duplicacy. If you have confirmed that your Synology product is still within the warranty period, please contact the reseller or agent where you originally purchased the Synology product for replacement service or for further information on the replacement procedure. *Synology Hard Drives Warranty will be void if drives are received in below conditions. This Warranty constitutes the entire agreement, and supersedes any and all prior agreements, between Synology and Customer related to the subject matter hereof. "Building on the success of our previous extended warranty programs, Extended Warranty Plus makes it easier for customers to effectively protect their products thanks to longer coverage and a more convenient support process," said Rosiel Lee, Director at Synology. Customer can only choose either of the optional services. Passionate about Mac, NAS/SAN, virtualization, and Docker environments. Check the warranty period of your Synology product The warranty period commences on the date of purchase shown on your purchase receipt or invoice. Disclaimer: I had to dash before trying to read the user guide and forums to find the answer myself. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. Synologys Limited Product Warranty applies to the extended warranty period. We perform both scale-out (if you have some slots free or if your Synology supports adding expansion units) and scale-up (change the storage media to a higher capacity) of Synology devices without jeopardizing your existing data. Scheduled Site Maintenance Feb 18, 2023 14:00 UTC ~ Feb 19, 2023 6:00 UTC. You can check how long the warranty is on each model HERE. Synology SAT5200 Series SATA SSDs offer stable I/O performance while reducing the latency of critical services and applications. (d) "Spare Part" means any parts, accessories, components, and other equipment that are installed or incorporated in or attached to the Product. In addition, Customer is required to remove any accessories that are not pre-installed, such as adapter card, memory, hard disk drive or solid-state drive as Synology will not be responsible for any loss of unremoved components that are not pre-installed. Pricing for NBD contract varies model to model and we can quote you based on your model. 4.3 Limitation of Liability. New Warranty Claim Start here to open a new warranty claim with Seagate's world class service department. Create an account to follow your favorite communities and start taking part in conversations. 5.10 Extended Warranty Plus Service Payment and Termination. Then use the link that HarryPotter provided to check your make model has how many years warranty. Starting from issue diagnostics, Synology will work with you along the way to help. The 1980 U.N. Convention on Contracts for the International Sale of Goods or any successor thereto does not apply. This add-on service extends the original limited hardware warranty of your Synology product to provide extended coverage. (a) Standard Direct Replacement service: Regarding Standard Direct Replacement service, the Customer must return the nonconforming Product recognized by Synology to the designated return service center at Customers expense first. Resetting your password will sign you out of all browsers. In absence of purchase invoice, warranty is calculated with a certain grace period from the date of shipping. Any dispute, controversy or claim arising out of or relating to this Warranty, the Product or services provided by Synology with respect to the Product or the relationship between Customers residing within the United States and Synology will be resolved exclusively and finally by arbitration under the current commercial rules of the American Arbitration Association, except as otherwise provided below. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. Applies with proof of purchase available. This document explains the Material return process for Synology Devices for UAE. You can check the status of your Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. 5.6 Attorneys' Fees. Get the latest posts delivered right to your inbox, 1 Mar 2023 Antivirus by McAfee (Trial) Antivirus by McAfee (Trial) . It features smooth data sharing, video streaming, and photo indexing, as well as well-rounded data protection and recovery options. For Refurbished Products or repaired parts, the Warranty Period is the remainder of the Warranty Period of the Product they are replacing, or ninety (90) days from the date the Product was replaced or repaired, whichever is longer. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE PRODUCT. Your phone number was verified successfully. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. Serial number. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. File or folder level data restoration makes data recovery fast and flexible. "Receiving an early replacement enables customers to speed up recovery by migrating their essential data and services to a functioning unit earlier in the process. Technical Support: Copyright 2022-2023 Synology Inc. All rights reserved. If none is available, Extended Warranty Plus must be purchased within 180 of the device manufacturing date. You can activate your plan using the Synology Account page or by using the DSM interface (Control Panel > Services > Synology Account > Extended Warranty Plus). The warranty period commences on the date of purchase shown on the purchase receipt or invoice. All Synology Channel products are sold with 1 year remote support. SOME STATES/JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO CUSTOMER. Any decision rendered in such arbitration proceedings will be final and binding on the parties, and judgment may be entered thereon in any court of competent jurisdiction. For more details, please visit LIMITED PRODUCT WARRANTY. THE WARRANTIES, OBLIGATIONS, AND LIABILITIES OF SYNOLOGY AND THE REMEDIES OF CUSTOMER SET FORTH IN THIS WARRANTY ARE EXCLUSIVE AND IN SUBSTITUTION FOR, AND CUSTOMER HEREBY WAIVES, RELEASES AND DISCLAIMS, ALL OTHER WARRANTIES, OBLIGATIONS AND LIABILITIES OF SYNOLOGY AND ALL OTHER RIGHTS, CLAIMS AND REMEDIES OF CUSTOMER AGAINST SYNOLOGY, EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, WITH RESPECT TO THE PRODUCT, ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES DELIVERED UNDER THIS WARRANTY, INCLUDING, BUT NOT LIMITED TO ANY: (A) IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE; (B) IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE; (C) CLAIM OF INFRINGEMENT OR MISAPPROPRIATION; OR (D) CLAIM IN TORT (WHETHER BASED ON NEGLIGENCE, STRICT LIABILITY, PRODUCT LIABILITY OR OTHER THEORY). Synology devices are engineered with quality components and built to last. Just check the logs of the Synology NAS. For Spare Part, Warranty Period under normal use is one year (five years for system drives) from the date the Product was purchased. Open the app and tap the number to approve the sign-in. We also handle the complete migration of the old device to a new device. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. ssps 3 yr. ago Find the spare parts of your Synology product. If unit is covered under hardware SLA, warranty lead time will be 1 working day. TechSway 3 yr. ago As long as you have your proof of purchase available. Replacing a 2G memory with and 8G memory will not void the warranty, especially if the system runs with the 8G memory (or runs again after you put the 2G one back in ). Al-Madina Enterprises has been recognized as the leader in IT solutions, supplies & services arena where we are able to not only meet but exceed the expectations of our valued customers 2019 Copyright Al-Madina Enterprises. The above Limited Warranty is not transferable and is only for the benefit of Customers who directly purchase Products from Synologys affiliate, resellers, and Synology-authorized distributors. In addition, Synology reserves the rights to refuse to provide any relevant technical support in the future. This unit has four drive bays, each of which natively supports 3.5" SATA hard drives, as well as 2.5" SATA hard drives and SSDs. Please enter the code below to proceed. This adds peace of mind to their investment Synology really has your back at every step of the way," Lee said. PLEASE NOTE THAT SYNOLOGYS WARRANTY SUPPORTS ARE NOT AVAILABLE IN EVERY COUNTRY, AND THAT SYNOLOGY MAY REFUSE TO PROVIDE THIS LIMITED WARRANTY SUPPORTS TO YOU IF YOU REQUEST SUCH SUPPORTS NOT AT THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. Find the spare parts of your Synology product. 4 Remove the EMI sticker and unplug the power cord of the fan carefully. The table below provides you an overview of the current support status of all our products and accessories. Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase.5. comments sorted by Best Top New Controversial Q&A Add a Comment . 1 Power off the Synology NAS and remove the power cord. As an avid fan of PLEX, I just had to make an article on a brand new service that Plex Inc. has pushed out a few days ago, called Discover. 5.3 No Additional Terms. 3.6 Disclaimer of Warranties. If any provision of this Warranty is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remainder of this Warranty will remain in full force and effect. The fan will come off when the power cord is unplugged. Resetting your password will sign you out of all browsers except the current session.We will redirect you to the Overview page in 5 seconds, click Go to Synology Account if you haven't been redirected. Listed below at participating resellers and distributors in conversations Seagate & # x27 ; s world service. Sticker and unplug the power cord of the current support status of our. Spare parts of your Synology Account portal as well as well-rounded data protection and options. Way to help, you may register the product it has been registered for all rights reserved this add-on extends! Resetting your password will sign you out of all our products and accessories ~ Feb 19, 2023 UTC... 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Synology Devices are engineered with quality components and built to last NBD contract varies model to find out additional!
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